Terms of Service

These Terms of Service ("Terms") form an agreement between you (the "Customer") and Callorax("Callorax") for use of the Callorax platform and website. By creating an account or using the service, you accept these Terms on behalf of yourself or the business you represent.

1. The service

Callorax provides AI voice calling, WhatsApp messaging, lead management, inventory, campaign and reporting tools delivered over the internet. Features vary by plan as described on our Pricing page.

2. Accounts

• You must provide accurate information and keep your login credentials secure.
• You are responsible for all activity under your workspace, including by users you invite.
• You must be at least 18 and authorised to bind your business.

3. Plans, credits and payment

• The Free plan is provided as-is, with limited credits and no phone calling to real numbers.
• Paid plans are billed monthly or annually in advance. Prices exclude 18% GST.
• Plan credits reset each billing cycle and do not carry forward. Prepaid top-up credits remain valid while the account is active.
• Telecom and Meta WhatsApp charges may be passed through at cost.
• Fees are non-refundable except as stated in our refund and cancellation policy or required by law.

4. Acceptable use and calling compliance

You agree to:

• Call and message only people who have enquired with or consented to hear from your business.
• Comply with TRAI regulations, DND/NCPR rules, WhatsApp Business policies and all applicable laws.
• Not use the service for spam, harassment, fraud, or unlawful or misleading content.
• Not attempt to reverse-engineer, overload or gain unauthorised access to the platform.

We may suspend accounts that put buyers, carriers or the platform at risk.

5. Your data

You own the data you upload or collect through Callorax ("Customer Data"). You are the data fiduciary for it under the DPDP Act, and you grant us a limited licence to process it solely to provide the service, as described in our Privacy Policy and data processing terms.

6. AI output

AI agents generate responses from the knowledge you provide. You are responsible for reviewing scripts, prices and project information, and for the commitments your business makes to customers.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be announced in advance where possible.

8. Liability

To the maximum extent permitted by law, Callorax is not liable for indirect or consequential losses, lost profits or lost business. Our total liability in any 12-month period is limited to the fees you paid us in that period.

9. Termination

You may cancel at any time from your workspace settings. On termination you can export your data for 30 days, after which it may be deleted.

10. Governing law

These Terms are governed by the laws of India. Courts at Faridabad, Haryana have exclusive jurisdiction.

11. Contact

Questions about these Terms: contact@callorax.com.